Refund submissions will be available online from Tuesday 21st November, 2017 (10:00 HKT) until Sunday 10th December, 2017 (23:59 HKT).
To complete your refund submission:
• Input the code from the back of the tag on your festival wristband and your email address.
• Then select the refunds option and input the requested details, i.e. bank account holder name and bank account number, or PayMe ID and mobile number.
Refunds to Hong Kong bank accounts will be via e-cheques, and will be made by Monday 18th December, 2017, free of charge. E-cheques will expire in 6 months if not cashed, same as a normal paper cheque. Re-issuance of e-cheques upon expiry or name correction will be charged a HKD30 handling fee.
Refunds to PayMe accounts will be via the PayMe payment app. You will need to provide your PayMe ID and mobile number. PayMe refunds will be credited in just 8 days, your unspent balance will be transferred into your PayMe account. Click here for more information on the PayMe refund process.
Refunds to International bank accounts will be posted via bank draft by mail by Monday 18th December, 2017. Please note that transfers to overseas accounts will be subject to a HKD110 handing fee.
If you have any questions related to refunds, please check out our FAQs for more details, or contact us at firstname.lastname@example.org if you need further assistance.